Refund & Return Policy

At DIVE Coffee Roasters, we’re committed to sharing the Aloha spirit—one cup at a time! If something isn’t right with your order, we want to make it right. Here’s how we handle returns and exchanges:

​

How to Request a Return or Exchange

• Email us at info@DIVECoffeeRoasters.com or call (443) 300-7272 with your order number and a brief description of the issue.

• If your item was damaged, please include a photo so we can make things right even faster.

​

What’s Eligible for Return or Exchange?

• Damaged, defective, or incorrect items (coffee, merchandise, equipment) are eligible for replacement or refund.

• For coffee: Due to the perishable nature, we can’t accept returns for preference-based reasons (like taste), but if you’re unsatisfied, let us know—we’ll work with you to make it right!

• Unused merchandise and brewing equipment can be returned or exchanged within 30 days of purchase, as long as they’re in original condition.

​

Refunds

• Refunds are processed to your original payment method once we’ve reviewed your request.

• Shipping fees are non-refundable unless the return is due to our error.

​

Subscriptions & Gift Cards

• Subscriptions can be paused, canceled, or changed anytime before your next order ships.

• Gift cards are non-refundable and cannot be exchanged for cash.

​

Community First
We’re here to help! If you have any questions or concerns, just reach out. We’re all about good vibes and great coffee.

​

Mahalo for supporting our veteran- and family-owned business!